We want our customers to spend more time shipping and less time looking for answers. This FAQ section tackles our most frequently asked questions. In this article, you'll find some of the most common questions Skyship customers ask our team.
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Skyship does not provide the shipping or packaging supplies.
You can choose to use your own packaging material from a local supplier, but many carriers also offer supplies free of charge depending on the service.
Skyship does not supply paper supplies for printing, but you'll be able to find the label paper you need at any local office supply store or online retailer. Please be sure to purchase adhesive paper that is compatible with your printer (inkjet, laser, etc.). We support printing with standard printers using 8.5x11 inch paper and thermal label printers that use 4x6 inch label rolls. See Printer and Label Size Information.
We do recommend you use a reliable postage scale to ensure you're purchasing the correct postage, but we don't endorse or recommend any particular unit. Skyship does not integrate directly with USB scales.
You do not have to be a business to use Skyship—anyone can sign up! Any individual can use Skyship for personal shipping. You'll need an "order" to create a shipping label:
After you create and print the label, simply attach it to your package and we will handle it!
Click here to reset your password. If your account becomes locked after too many failed attempts, our Support Team can reset it for you.